Guidelines

Appointments
Guests are encouraged to schedule treatments well in advance, preferably at the same time as room reservations. All services are subject to availability and are subject to change. Please call 800-438-3017 or book online

Cancellation Policy
Because your appointments are reserved specifically for you, we require that you notify us 24 hours in advance should you need to cancel or reschedule an appointment. Cancellations or changes with less than 24 hours' notice will be charged 100% of the service. All no-shows will be charged 100% of the scheduled service.

Policies
Use of the facility, including the fitness room, fitness classes, massage services and body therapies, is reserved for the exclusive use of the Mountain View Grand guests ages 16 and older. All prices are subject to change. All services will be billed directly to your hotel room.

Enhance your Experience
• Plan on arriving at least 15 minutes prior to your scheduled appointment to allow yourself time to check in before your treatment. This will also ensure that you receive your full service time as treatment time for late arrivals may be shortened.
• Please shower prior to any treatment. Disrobing for spa services is at your discretion. Your body will be covered at all times with only the area being treated exposed. Undergarments may be worn if it helps you to feel more comfortable.
• All of our therapists are licensed and certified. They have been trained in professional draping techniques to ensure your comfort and privacy. Let us know at the time of booking if you prefer a male or female therapist. We will make every effort to fulfill your request.
• We recommend that you drink at least twelve ounces of water prior to and following a treatment and avoid vigorous activity for at least one hour after any heat treatment.
• Please notify our spa staff at time of booking of any medical conditions, allergies or injuries that could affect your service. Certain treatments are not recommended if you are pregnant, have certain medical conditions or are taking certain prescription medication. Clearance from your physician may be required.

• If you are scheduling an appointment within the next 48 hours, please contact The Spa at 603.837.0080 for availability.